How May We Help You?
Please review the Frequently Asked Questions below. In most cases, you will have your question answered using these FAQs. However, if you need additional assistance, please submit a support ticket below and we’ll follow up shortly. Thank you.
Log into your membership and go to “My Account.” You’ll click on “Account Details.” Enter your new email and click the “Save Changes” button. Login here.
Login to your membership and go to “My Account.” You’ll click on “Account Details.” Just follow the instructions on this page and click the ‘Save Changes’ button. Login here.
Log into your membership and go to “My Account.” Click on the “Membership Renewal Plan” link and then click the red “Cancel” button. NOTICE: If you are canceling your membership in your first 90-days, you will need to create support ticket with customer service to request a refund. We do not give prorated refunds past your first 90 days. Login here.
You must request a refund by submitting a support ticket with customer service. NOTE: You must request a refund within the first 90 days of the first year of your membership. If you are requesting a refund on a renewal, you must request the refund within 60 days of your last renewal date. Go here to enter a support ticket.
From the My Account -> Membership Renewal Plan page, select your current Active plan by hitting the View button. On this page there will be a slider bar for the Auto Renew option. Just slide that bar to the left and you’re all set! Login here.
You will receive an email receipt with every transaction. You can also download a receipt from your “My Account” page. Just go to “My Account,” and click on the “Orders” link. You’ll see a “View Receipt” button. Login here.
You should receive your books within 14 to 21 days. If you do not, chances are the books you ordered are on back order and are being reprinted. We ask that you wait 30 days before entering a support ticket with customer service because you will probably receive a package from us within that time. We keep all book orders on file with our warehouse—and these orders will ship once the books have been reprinted. Login here.
Log into your membership and go to “My Account.” Click the “My Team” link and then click the “Add Member” link. One coach at a time, enter their email address and click the “Add Member” button. This will send an email to each coach with instructions on setting up their own login to access the site under your team subscription. Login here.
Go here to enter a support ticket and we’ll send you a P.O. Please include your name, address, email and school name in the ticket.
Need to Submit a Support Ticket?
Click the ‘Support Ticket’ button below and tell us how we can help you. Your ticket will be sent directly to our
customer service team. Thank you.